Refund & Cancellation Policy
Effective Date: October 12, 2026
At McLamb Consulting & Support, a registered DBA of I A.M. Paralegal Services, LLC, transparency, fairness, and clear communication are central to every client relationship.
Because professional services involve individualized preparation, scheduling, research, and administrative work, refund eligibility depends on the type of service purchased, the work already performed, and the terms accepted at the time of booking or engagement.
This policy outlines the general cancellation, refund, and billing procedures applicable to our services.
1. Consultations & Appointment Cancellations
Consultation fees, payment requirements, cancellation deadlines, rescheduling options, no-show policies, and any applicable service credits are governed by the terms displayed and accepted through the Wix booking system at the time of booking.
Submitting a consultation request does not guarantee appointment approval or service acceptance.
If a consultation request is declined or cannot be accommodated, any payment collected will be handled according to the applicable booking terms and payment requirements.
Clients are encouraged to review the booking policies carefully before confirming an appointment.
2. Professional Services & Project Cancellations
McLamb Consulting & Support provides customized professional services, including document preparation, non-attorney paralegal support, business and administrative assistance, and résumé and career services.
Once work has begun, fees associated with services already performed are generally non-refundable, subject to the applicable service agreement and law.
Clients who wish to cancel a project should submit their request in writing as soon as possible.
If a project is canceled before work begins, refund eligibility will be evaluated according to the applicable service agreement, any documented preparation or administrative work, and the circumstances of the cancellation.
For partially completed projects, the Business may assess the work performed, expenses incurred, and any remaining unearned amounts when determining whether a refund or credit is appropriate.
3. Service Packages
Service packages are governed by the descriptions, deliverables, timelines, and payment conditions disclosed at the time of purchase or in the applicable service agreement.
Clients are responsible for submitting requested materials and responding to communications within agreed-upon timeframes.
Delays in providing necessary information may affect completion dates and may be addressed according to the service agreement.
Failure to provide required materials does not automatically entitle a client to a refund.
Any unused service portions, credits, or adjustments will be evaluated under the applicable agreement and circumstances.
4. Individually Arranged Ongoing Services
McLamb Consulting & Support does not offer standard subscription services for general enrollment.
Recurring or ongoing professional support may be arranged individually upon request, subject to approval and a separate written agreement.
Refunds, billing cycles, cancellation notice requirements, unused service time, and any applicable credits for these arrangements are governed by the specific agreement accepted by the client.
No automatic renewal or recurring billing arrangement is established solely by submitting an inquiry, creating a website account, or subscribing to email communications.
5. Administrative & Setup Fees
Administrative or client file setup fees may apply to certain services when disclosed in advance through an invoice, proposal, or service agreement.
Once onboarding, file creation, or related administrative work has begun, the portion of a setup fee associated with work already performed is generally non-refundable, subject to the applicable agreement and law.
Any applicable setup fee will be disclosed before payment is required.
6. Revisions & Service Concerns
Clients are encouraged to review completed deliverables promptly and communicate concerns within the applicable revision period.
Revision requests should generally be submitted within five business days of delivery unless a different period is specified in the service agreement.
Revisions are limited to the agreed-upon scope of work. Additional services, substantial changes, or new requests may require additional fees.
A request for revision does not automatically establish eligibility for a refund.
If a client believes a service was not provided according to the agreed-upon scope, the Business will review the concern and any applicable contractual obligations.
7. Billing Errors & Duplicate Payments
Clients who believe they have been charged incorrectly or have submitted a duplicate payment should contact the Business promptly.
Verified duplicate payments, billing errors, or unauthorized charges will be reviewed and addressed as appropriate under applicable law and payment provider requirements.
Approved refunds will generally be issued through the original payment method when supported by the payment processor.
Processing times may vary depending on the payment provider and financial institution.
8. Community Résumé Review Project
Participation in designated Community Résumé Review Project events is free.
No payment or purchase of professional services is required to participate.
Because these events are offered without a participation fee, no participant refund applies.
Any separately requested paid services are governed by their own disclosed terms and applicable service agreements.
9. Refund Requests & Review
To request a refund, report a billing concern, or discuss a service cancellation, clients should contact McLamb Consulting & Support in writing.
Please include the relevant invoice or booking reference, the service involved, and a brief explanation of the request.
Each request will be reviewed according to the applicable booking terms, service agreement, work performed, payment records, and legal requirements.
Submitting a refund request does not guarantee approval.
Nothing in this policy limits rights or remedies available under applicable law.
10. Relationship to Other Policies
This Refund & Cancellation Policy should be read alongside the Business's Terms & Conditions and any applicable service agreement.
Consultations are governed by the specific booking policies accepted through Wix.
For other services, a signed service agreement governs the applicable engagement where its terms differ from this general policy, to the extent permitted by law.
11. Contact Information
For questions regarding refunds, cancellations, billing, or service concerns, please contact:
McLamb Consulting & Support
A registered DBA of I A.M. Paralegal Services, LLC
Jesup, Georgia, USA
Email: amber@mclambconsulting.com
Phone: 912-559-1230
Website: www.mclambconsulting.com
Clarity and compassion create confidence.
We are committed to addressing billing and service concerns with professionalism, fairness, and clear communication.