Frequently Asked Questions

Questions? I've Got Answers.

Whether you're exploring my services, preparing to request a consultation, or wondering what to expect when working with McLamb Consulting & Support, I've gathered answers to some of the most common questions.

Don't see your question below? You're always welcome to reach out!

Getting Started & Consultations

1. How do I get started?

All new clients begin with a $30 consultation. You can submit a consultation request through my online booking page, where I'll personally review your request before confirming the appointment.

This gives me an opportunity to learn more about your needs, discuss the services I offer, and determine whether I'm the right fit for your project.

Submitting a consultation request does not guarantee an appointment until it has been approved and confirmed.

2. What happens during my consultation?

During our consultation, we'll discuss your goals, project requirements, anticipated timelines, and the type of assistance you're seeking.

I'll explain the services I can provide, answer questions about my process, and discuss potential next steps. My goal is to ensure you have a clear understanding of your options before moving forward.

3. What happens after my consultation?

Following your consultation, I'll provide a personalized quote, recommend an appropriate service option, or outline potential next steps based on your needs.

If you decide to move forward with services within 30 days, your $30 consultation fee may be credited toward your service total.

4. Can I reschedule or cancel my consultation?

Yes! Consultations may be rescheduled up to 24 hours before the scheduled appointment at no additional charge.

Cancellations made within 24 hours of the appointment, missed appointments, and no-shows are non-refundable.

Services & Professional Support

5. What services do you offer?

McLamb Consulting & Support provides personalized professional assistance in three primary areas:

Document Preparation & Administrative Support: Document formatting, organization, administrative tasks, and general professional support.

Résumé & Career Services: Résumé development, career-document preparation, and employment-related administrative assistance.

Non-Attorney Paralegal Support: Legal administrative and paralegal assistance within applicable professional and legal boundaries.

Services may be provided individually, through available packages, or through customized arrangements based on project requirements.

6. What types of clients do you work with?

I work with a variety of individuals and organizations, including attorneys and law firms, small business owners, entrepreneurs, professionals, job seekers, veterans, seniors, and community members.

Whether you need help with a single document or ongoing professional support, my approach is tailored to your individual circumstances and goals.

7. Do you offer ongoing support options?

Yes! I offer flexible service options for clients who need continued assistance, including:

Business Support Monthly: Ongoing administrative and document support.

Résumé & Career Package: Career-document assistance for professionals and job seekers.

Paralegal Support Retainer: Ongoing non-attorney paralegal assistance for attorneys and law firms.

Customized arrangements may also be available depending on your needs and my availability.

8. Can I request customized services?

Absolutely! Not every project fits neatly into a predefined service package.

If you need a combination of services, specialized administrative assistance, or support for a unique project, I'm happy to discuss a customized arrangement during your consultation.

Any proposed scope of work, fees, and expectations will be discussed before services begin.

9. How long does it take to complete a project?

Turnaround times vary depending on the type of service, project complexity, required documentation, and my current availability.

Many standard projects may be completed within approximately 3–7 business days, although more complex assignments may require additional time.

I'll discuss anticipated timelines with you before beginning work so you know what to expect.

10. Do you offer rush services?

Rush services may be available depending on the nature of the project and my current workload.

Additional fees may apply to expedited requests. Any applicable rush fees and revised completion timelines will be discussed before you agree to proceed.

Non-Attorney Paralegal Support

11. Do you provide attorney services or legal representation?

No. McLamb Consulting & Support is not a law firm, and I am not a licensed attorney.

Although I have extensive experience working in military and civilian legal environments, I provide non-attorney paralegal, document preparation, and administrative support services only.

I do not provide legal advice, legal representation, legal strategy, or legal opinions. I cannot represent clients in court, determine legal rights, or establish an attorney-client relationship.

If your situation requires legal advice or representation, I encourage you to consult a licensed attorney.

12. Can you help me prepare legal documents?

I may be able to assist with certain administrative aspects of document preparation, depending on the nature of the request and applicable legal requirements.

Services may include typing, formatting, organizing information, and preparing documents based on information and instructions supplied by the client or a supervising attorney, as legally permitted.

I cannot select legal forms for you, recommend what legal action to take, interpret legal requirements, or advise you about how to complete a document to achieve a particular legal outcome.

If your request requires legal judgment or advice, you'll need to consult a licensed attorney.

13. Can you work directly with attorneys or law firms?

Absolutely! My professional background includes extensive military and civilian paralegal experience, and I welcome opportunities to support attorneys, law firms, and legal teams.

Depending on the assignment, I can assist with legal document organization, case-file management, litigation-related administrative tasks, and other paralegal support performed under appropriate attorney supervision.

The scope of each engagement is established according to the supervising attorney's needs and applicable professional requirements.

14. Can you guarantee that my documents will be accepted or produce a specific result?

No. While I strive to provide accurate, organized, and professional work, I cannot guarantee acceptance of documents by a court, agency, employer, or other organization.

Acceptance requirements, decisions, and outcomes are determined by the receiving organization or appropriate authority.

My services are limited to the agreed scope of professional support and do not guarantee a particular legal, employment, or business outcome.

Pricing, Payments & Policies

15. Do you charge setup fees?

Standard setup fees are currently waived for most clients.

However, projects requiring significant onboarding, file reconstruction, or specialized administrative preparation may involve additional fees.

If a setup fee applies to your project, I'll discuss it with you in advance so there are no unexpected charges.

16. When is payment required?

Payment requirements depend on the service or package selected.

Generally, payment is required before work begins unless another arrangement has been expressly agreed upon.

Applicable fees, payment deadlines, and service terms will be outlined in your invoice, fee agreement, or other applicable service documentation.

17. What is your refund policy?

Because my services are time-based and frequently customized, all sales are generally final once work has begun.

In limited circumstances, unused credits may be applied toward future services at the discretion of McLamb Consulting & Support.

Please review the applicable service agreement and published Refund Policy for additional information.

18. How do monthly support plans work?

Monthly subscription plans renew automatically on the original purchase date unless canceled before the next billing cycle.

Included service hours reset each month and do not roll over unless otherwise stated in the applicable service agreement.

I'll explain the scope, included services, and billing expectations before you enroll in an ongoing plan.

19. Are additional fees charged for special requests?

Additional fees may apply when a project requires services beyond the original agreed scope, expedited completion, extensive revisions, or specialized administrative preparation.

I believe in clear communication and transparent expectations. Any proposed additional charges will be discussed before the additional work begins.

Communication, Revisions & Availability

20. Can I request revisions to completed work?

Yes. If your completed project requires adjustments within the agreed scope of services, you may submit a revision request within five business days of delivery.

Revision requests are reviewed according to the original project requirements and applicable service terms.

Substantial changes, new information, or requests outside the original scope may require additional fees.

21. How will I receive updates about my project?

Communication is an important part of my approach to professional support.

Depending on the nature of your project, I may provide updates by email, through scheduled consultations, or using another agreed communication method.

If additional information or clarification is needed, I'll contact you so the project can continue moving forward.

22. Are my documents and personal information kept confidential?

I understand the importance of discretion when handling personal, professional, and business information.

I take reasonable measures to protect information shared with me and use it for the purpose of providing the requested services, consistent with applicable agreements and my Privacy Policy.

Please avoid submitting sensitive personal identifiers, confidential legal records, or other highly sensitive documents through a general inquiry form. I'll discuss appropriate document-sharing arrangements when necessary.

23. Do you offer in-person or virtual services?

My services are primarily provided virtually, allowing me to assist clients regardless of their location, subject to applicable service and legal restrictions.

Consultations and project discussions are generally scheduled by appointment.

Any alternative arrangements are subject to availability and prior approval.

24. How can I contact you?

I'd love to hear from you!

You can reach me by email at amber@mclambconsulting.com or submit a message through the Contact page on my website.

For new service inquiries, I recommend beginning with a consultation request so we can discuss your needs and determine the most appropriate next steps.

Still Have Questions?

I'm here to help you better understand your options and determine whether my services are the right fit for your needs.

Contact Me | Request a Consultation

McLamb Consulting & Support is a registered DBA of I A.M. Paralegal Services, LLC. I provide non-attorney professional support services only. I do not provide legal advice or representation, and no attorney-client relationship is established through use of this website or its services.