Frequently Asked Questions
Booking
& Consultations
Q: How do I schedule a session?
You can book directly through our online booking page. Choose your service, select a time, and complete payment to confirm.
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Q: What’s the difference between a full consultation and a service overview with Jordan?
A full consultation includes a deep dive into your needs, strategic recommendations, and guidance you can implement.
If you’re just exploring your options or want to understand what we offer, book a Service Overview with Jordan. It’s an informational session designed to help you learn more before committing.
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Q: Can I apply my consultation fee toward services?
Yes! If you book a full service within 30 days, your consultation fee will be credited (excluding any cancellation or no-show fees).
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Q: What’s your cancellation or reschedule policy?
Cancellations or no-shows within 24 hours are subject to a $50 fee. You may reschedule once with at least 24 hours' notice.
Services
&
Turnaround
Q: How quickly will I receive my documents?
Turnaround times depend on the service, but most are completed within 3–7 business days unless otherwise discussed.
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Q: Do you offer rush services?
Yes, for an additional fee and based on availability. Contact us directly before booking to confirm.
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Q: Will my documents match my brand or business style?
Absolutely. We customize formatting, tone, and layout based on your needs and brand identity.
Payments
&
Refunds
Q: Do you offer refunds?
All sales are final. No refunds are issued once a service begins or a deliverable is provided. However, we do our best to ensure satisfaction and offer revisions when applicable.
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Q: Do you offer service plans or bundles?
Yes! We offer 3- and 5-session plans at a discounted rate. Visit our Plans & Pricing page for details.
Communication &
Revisions
Q: How will we communicate throughout the process?
We primarily communicate via email. Project updates, shared documents, and file transfers are handled securely and professionally.
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Q: What if I need revisions?
You may request revisions within 5 business days of receiving your deliverable. Revisions requested after that window may incur additional charges.
​What if I need something different than what’s listed in your packages?
We understand that every client is unique. If you're looking for a customized contract or service combination, we can absolutely discuss this during your consultation and create a package that works for you.