Refund Policy

Effective Date: August 1, 2025

At McLamb Consulting & Support, we are committed to delivering high-quality, client-focused services. Due to the nature of our work—customized, time-based, and service-driven—we maintain the following refund policy.

1. Consultation Fees

All consultation fees are non-refundable. However, if you proceed with a full service within 30 days of your consultation, the consultation fee will be credited toward your service total, minus any applicable late cancellation or no-show fees.

2. Service Refunds

Because our services are customized and time-based, we do not offer refunds once a service has begun or a deliverable has been provided.

If you are dissatisfied with a deliverable (e.g., a resume, document draft, or consulting output), we encourage you to contact us within 5 business days of delivery to discuss potential revisions or service credits, which may be issued at our discretion.

3. Cancellations & No-Shows

Cancellations made with less than 24 hours’ notice will incur a $50 cancellation fee.
No-shows will also be charged a $50 fee, and the remainder of the session fee is non-refundable.
Rescheduling is allowed once at no cost, provided at least 24 hours' notice is given.

4. Service Plans & Packages

Multi-session plans or service packages are non-refundable once the first session has been booked. Unused sessions may be rescheduled or transferred (upon approval), but cannot be refunded.

5. Digital Products (if applicable)

All sales of digital products, templates, or downloadable content are final and non-refundable. If you experience an issue accessing or using a digital product, please contact us promptly for support.

6. Disputes & Requests

If you believe you were charged in error or have a concern regarding a payment, please contact us directly within 7 days of the transaction. We are committed to resolving all concerns fairly and efficiently.

📞 Contact Information

For refund or billing inquiries, please contact:

📧 Email: a.mclambconsulting@gmail.com
📞 Phone: (912) 559-1230
🕓 Office Hours: Monday–Friday, 10:00 AM – 4:00 PM (EST)